The state of New York prohibits us from returning items that are not flawed or received in error. The only legitimate resolution we can offer, if this is the case, is to replace the product like for like.  If your order has arrived in error or flawed, please send an email with details (and pictures, if possible) to info@saratogawine.com, to better assist our team resolve this issue for you. Please see our Return Policy for more information.