We currently use Styrofoam or pulp packaging containers with protected compartments for each bottle. This provides a measure of temperature protection. Still, we do understand there are concerns in times of excessive heat or cold. In an effort to assist, we recommend one or some of the following options:
1) During checkout, choose an express shipping service and select a shipment that leaves our facility on a Monday. This reduces the possible time the package will be exposed to excessive temperatures by being held over a weekend.
2) During checkout, choose to HOLD the shipment in our climate controlled warehouse until a future date. Please note that orders cannot be held for longer than 90 days, and all held orders are shipped on Mondays only.
3) Ice packs can be added for $15 (per 12 bottles). This option is available during checkout. Please keep in mind the length of transit to your location. These ice packs will keep your shipment cool for 2-3 days.
Please note:
The Saratoga Wine Exchange reserves the right to hold shipment of your wine during extreme weather conditions. Although unlikely, we reserve the right to raise prices for shipping/handling without notice. The Saratoga Wine Exchange cannot be responsible for damage to wine (including leakage or damaged corks) shipped to you against our express protestations in regards to weather conditions.